Why Quick-Fix Decisions Can Wreck Your Salon or Spa
Quick-fixes are often never fixes at all. How, you ask? Here are three examples I’ve recently run across… A salon owner calls asking for help to comply with California’s new AB 1513 law requiring that...
View ArticleOvercoming the Fear of Discussing Salon & Spa Service Prices
Why is it such a challenge for owners and staff to discuss service pricing with clients? Why do owners have so much anxiety about doing a necessary and justified price increase? The cost reality There...
View ArticleThe Dirty Truth About Salon & Spa Service Payroll Costs
Warning: The following may be a tough pill for many salon and spa owners to swallow… but it’s one that needs to be swallowed nonetheless. Ready? Let’s talk salon and spa service payroll costs: The...
View ArticleHow to Keep Your Passion for Business Burning Bright
Owning a salon/spa business can be an emotional roller-coaster ride with plenty of incredible highs…and crushing lows. It’s a service business with non-stop interaction with the clients… …some that can...
View ArticleEveryone is Accountable for Salon & Spa Customer Loyalty
Everyone is accountable for customer loyalty. Everyone. No-compromise. Yes, customer loyalty begins with leadership and that’s where the problem can begin. Leaders are notorious for going on those...
View ArticleOwning an Employee-Based Salon or Spa
There are many voices that say, “Commission salon/spas are a thing of the past.” What I don’t understand is why “commission” … a method of compensation … is used to describe an employee-based business....
View ArticleSalon/Spa Scoreboards: Getting Everyone on the Same Page
At the top of every salon/spa owner’s wish list is, “How do I get everyone on the same page?” The only truly effective way to get everyone on that elusive same page is to have them all looking at that...
View ArticleSuccess, Paying Attention and Avoiding the Business Rollercoaster
The dreaded rollercoaster ride is almost always traceable to owners that dialed back how intently they payed attention to their salon/spa business. The salon/spa business has a funny way of sneaking up...
View ArticleWorking Owners: Why You Must Work More ON than In Your Salon/Spa
As a working owner, when you say, “I love doing [hair/skin/nails/massage]” … it is a true expression of your passion and commitment for the technical and creative work that got you into business. Your...
View ArticleThe Employee-Based Salon & Spa Owner’s Manifesto
As the owner of an employee-based salon/spa company … you control your own destiny. At Strategies, we believe in and support your dream to own and grow an employee-based salon/spa. We believe that a...
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